UPDATE 28th Sept 2021:
Weststar Taman Melawati Physical Store is now OPEN from MON-SAT 9AM-7PM, SUN 10AM-6PM
(Tel: 03-4108 8322 / 012-560 4458)

FAQs

COVID-19
Are your physical stores open during MCO 2.0 (13th Jan to 26th Jan 2021)
YES, we're open! From 9am to 6pm MON-SUN
Both outlet: Weststar Taman Melawati and Weststar Shah Alam

Is there any delay in delivery?
No delay for orders within Klang Valley, for orders outside Klang Valley depends on the courier company

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Delivery
If I place an order by today when will I receive it? And, How much is shipping?

Area Service Cost Delivery Time Frame
Kuala Lumpur, Selangor & Putrajaya Weststar Express RM9.90 under RM299

Free for orders RM299 and above
Same / Next Working Day
Rest of Peninsular Malaysia Standard Delivery (Ninja Van) RM9.90 / carton (< 10kgs) 4-5 Working days
East Malaysia Standard Delivery RM11.00 / kg 5-7 Working days



Can i collect my online order directly from your physical stores??
Yes, you will need to complete your order online and select to collect from your preferred store (Taman Melawati or Shah Alam). You will be contacted when your order is ready for collection.

Can you deliver to Sabah / Sarawak?
Yes we can, delivery to East Malaysia is charged by weight. You may also use your own transporter if you have one, place your order and let us know when your transporter will pick up the parcel for you.


Membership
I’m a Weststar member. Will I be entitled to member’s price when I shop online?

Yes, you will be entitled to member's price when you shop online with us, provided that you filled in the member ID column with a valid member ID when you register your account.
If you did not initially provide it you can always update it in your 'account information' later.

Where can i find my member ID (number)?
Your member number is available on the lower left side of your membership card.
Lost card cannot be replaced, new application must be made

Do we have to pay to become a member?
Yes. You have options of signing up a year or 2 years membership and you may do so HERE

What is the benefit of Weststar Membership?
You get to enjoy 5% to 30% discount. These discounts vary depending on item. With no minimum purchase required.

 


Products

I don't see what I'm looking for online but I've seen/purchased the item in store.
If the item you are looking to purchase is not available online, feel free to contact us via email or phone

Can't find what you are looking for? Contact us Mon-Fri 9am to 5pm, Sat 9am-1pm)
info@weststar.my 
(03)41088322



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